Repair Request Form

Before completing this form, please review and understand our Repair Service Policy.
* indicates required fields

Repair Request

About You/Your Company

Name
Name

Addresses

Billing Address
Billing Address
Return Shipping Address
Return Shipping Address

Robot Information

Max. 7 char.

Service/Repair Information

Expedite Repair?
Additional charges may apply.
e.g. What damage occurred? What error code is displayed? Has any work already been performed?
The robot assemblies and/or components identified above may have been exposed to the following potential hazardous materials during their previous use. List all applicable hazardous materials and include a copy of the Safety Data Sheet (SDS) for each hazardous material identified.

Maximum file size: 5MB

5MB max. PDF format is preferred. Other formats such as .doc, .jpg and .png also accepted, but please make sure all text is legible.

Acknowlegements

DENSO Repair Service Policy Acknowledgement
  • Customers who do not have an account with DENSO Products and Services Americas, Inc. will need to arrange payment prior to the repair being returned.
  • Standard lead time is approximately six (6) weeks, expedited two-week service is available upon request. All repairs are subject to parts availability.
  • Non-US-standard units (e.g. overseas configuration, non-DENSO controllers, etc.) are handled on a case-by-case basis. Please contact us for support options on such units. RC8 extra axis, conveyor tracking, and MC8 systems MUST send in encoder hub with repair – no exceptions.
  • DENSO is not responsible for programs, variables, or tooling. Please backup data and remove tooling before sending your robot in for repair. You may need to perform a CALSET on the robot when your repair is returned.
  • UPON COMPLETION OF THE EVALUATION, DENSO ALLOWS THREE (3) MONTHS OF EQUIPMENT STORAGE PRIOR TO ASSESSING A MONTHLY STORAGE FEE.
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