Repair Request Form

Before completing this form, please review and understand our Repair Service Policy.
*required fields

Repair Request

Company*
Name*
First Last
Phone*
Email*
Enter Email Confirm Email
Billing Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Return Shipping Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Item Model (e.g. VS-6556G Robot)*
Serial Number (e.g. 12K123)*
Expedite Repair?*
- Yes
- No
Reason for Failure/Requested Service*
e.g. What damage occurred? What error code is displayed? Has any work already been performed?
Hazardous Materials Disclosure*
The robot assemblies and/or components identified above may have been exposed to the following potential hazardous materials during their previous use. List all applicable hazardous materials and include a copy of the Safety Data Sheet (SDS) for each hazardous material identified.
Upload Safety Data Sheet (SDS), if applicable
Accepted file types: docx, pdf, jpg, png, Max. file size: 5 MB.
5MB max. PDF format is preferred. Other formats such as .doc, .jpg and .png also accepted, but please make sure all text is legible.
Additional Comments/Notes
DENSO Repair Service Policy Acknowledgement*
I have read and understand the terms and conditions for DENSO Repair Service Policy outlined below.
- Customers who do not have an account with DENSO Products and Services Americas, Inc. will need to arrange payment prior to the repair being returned.
- Standard lead time is six (6) weeks, expedited two-week service is available upon request. All repairs are subject to parts availability.
- Non-US-standard units (e.g. overseas configuration, non-DENSO controllers, etc.) are handled on a case-by-case basis. Please contact us for support options on such units. RC8 extra axis, conveyor tracking, and MC8 systems MUST send in encoder hub with repair – no exceptions.
- DENSO is not responsible for programs, variables, or tooling. Please backup data and remove tooling before sending your robot in for repair. You may need to perform a CALSET on the robot when your repair is returned.
- UPON COMPLETION OF THE EVALUATION, DENSO ALLOWS THREE (3) MONTHS OF EQUIPMENT STORAGE PRIOR TO ASSESSING A MONTHLY STORAGE FEE.
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